Refund policy

Last Updated: October 05, 2026
At BIKERSZOO, we understand that buying bike parts, accessories, stickers and styling products online can sometimes raise questions about fitment, condition and compatibility.
Our goal is simple — we want you to receive the product you ordered in good condition and as described on our website.
Please read the following Return & Replacement Policy before placing your order.
 Please Record an Unboxing Video
We strongly recommend that you record a continuous unboxing video when opening your parcel.
The video should:
Start before opening the package.
Clearly show the condition of the outer packaging.
Show the shipping label/order details.
Continue without cuts or editing while opening the parcel.
Clearly show the product and all items received.
An unboxing video helps us verify cases involving damaged products, missing items, or incorrect products.
For certain damage, missing-item or wrong-product claims, BIKERSZOO may require a complete unboxing video before approving a replacement.
If there is no suitable opening/unboxing evidence, it may become difficult for us to verify whether the issue occurred before or after delivery.
Replacement for Damaged Products
If your product arrives damaged, please do not install or use it.
Please contact us with:
Your order number
Clear photographs of the product
Photographs/videos of the packaging
Unboxing video, where available or requested
A short description of the issue
After reviewing the information, we will determine whether the product qualifies for replacement.
If the damage is confirmed to have occurred before or during delivery, we will try to provide an appropriate replacement, subject to product availability.
 Wrong Product Received
If we have sent you a product different from the one you ordered, please contact us as soon as possible.
Please provide:
Order number
Photograph/video of the product received
Photograph of the shipping label
Unboxing video, if available or requested
After verification, BIKERSZOO may arrange a replacement with the correct product or provide another appropriate resolution.
 Please Check Compatibility Before Ordering
Bike parts and accessories can vary according to bike model, variant, manufacturing year and sometimes specific versions of the same model.
If you are unsure whether a product will fit your motorcycle or scooter, we encourage you to contact us before placing the order.
You can share your:
Bike brand
Model
Variant
Manufacturing year
Product you are interested in
Our team will try to help you understand the compatibility based on the information available to us.
We would much rather help you before the purchase than have you face a fitment issue after delivery.
 Wrong Product Ordered by Customer
Please carefully check the product title, photos, description, specifications and compatibility information before placing your order.
If the wrong product, model, variant, size, colour or design is selected by the customer and the product delivered is exactly what was ordered, it may not qualify for replacement.
For this reason, if you are confused about which product is suitable for your bike, please contact us before ordering.
 Fitting or Manufacturing Issue
If you believe that a product has a genuine manufacturing defect or there is a genuine fitting issue with the product, please contact us before making any modification or permanent installation.
We may request:
Photos
Videos showing the issue
Bike model and year
Order details
Details of how the product was installed or fitted
After reviewing the issue, if the problem is found to be due to a manufacturing defect or an issue with the product supplied by us, we may offer a replacement or another suitable resolution.
 Important for Stickers, Decals & Emblems
Please check the design, size, colour, quantity and compatibility of stickers/decals/emblems before applying them.
Once a sticker or decal has been:
Peeled from its backing,
Applied to the bike,
Cut or modified,
Stretched,
Damaged during installation,
it may not be eligible for replacement unless there is a confirmed manufacturing defect or we sent the wrong product.
For the best result, please clean and prepare the surface properly before applying any sticker or decal.
 Installation of Spare Parts & Accessories
For mechanical, electrical or other technical bike parts, we recommend installation by a qualified mechanic or experienced professional, especially where incorrect installation could damage the product or motorcycle.
BIKERSZOO will generally not be responsible for damage caused by:
Incorrect installation
Improper fitting
Modification of the product
Use contrary to the product instructions
Negligence or misuse
Please contact us if you have doubts about installation before modifying or installing the product.
 Made-to-Order / Customized Products
Some products may be specially made, customized or prepared according to a customer's specific requirements.
Such products may not be eligible for return or replacement simply because the customer changes their mind or no longer wants the product.
However, if a customized or made-to-order product arrives damaged, defective, or materially different from what was agreed/ordered, please contact us with supporting photographs/videos.
We will review the issue and provide an appropriate resolution where applicable.
 Products With Specific Warranty Terms
Some products may have a separate warranty or replacement period mentioned specifically in their product description.
In such cases, the product-specific warranty terms will apply to that product.
Customers are requested to carefully read the product description and warranty information before placing an order.
 No General Open-Box Return
BIKERSZOO does not offer a general "open the package first and then decide whether to accept the product" facility unless specifically mentioned for a particular order or product.
Please check the product carefully after delivery and before installation.
 Return or Replacement Eligibility
A return or replacement request may be considered where applicable if:
The wrong product was sent by BIKERSZOO.
The product arrived damaged.
A genuine manufacturing defect is identified.
An item included in the order is missing.
The product received is materially different from the product ordered.
Requests may not be accepted where:
The customer ordered the wrong product/model/variant.
The product has been used or installed incorrectly.
The product has been modified or damaged by the customer.
A sticker/decal has already been applied.
The issue is caused by improper installation or handling.
The product is returned in a condition that makes it unsuitable for resale, except where the defect itself caused the condition.

 No Return for Change of Mind
If you simply change your mind after receiving the correct and undamaged product, return or replacement may not be available for certain product categories.
Because many of our products are bike-specific, please make sure that the product is suitable for your motorcycle before ordering.
If you are unsure, contact us before placing the order.
 How to Request a Replacement
To raise a replacement request, please contact BIKERSZOO and provide:
Order Number:
Customer Name:
Registered Mobile Number:
Reason for Replacement:
Photos/Videos:
Unboxing Video, if applicable:
Our team will review the information and let you know the next steps.
 Replacement Availability
Replacement depends on product availability.
If the exact same product is unavailable, we may discuss an alternative solution with you, which may include another suitable product or refund where applicable.
 Return Shipping
For an approved replacement caused by a wrong product supplied by BIKERSZOO or a verified product issue, we may arrange or provide instructions for the return shipment.
Where the issue is caused by incorrect product selection, improper installation, misuse or other circumstances outside BIKERSZOO's responsibility, applicable return or shipping costs may be the customer's responsibility.
 Refunds
BIKERSZOO generally focuses on replacement where a genuine product issue can be resolved through replacement.
Where a refund is approved instead of replacement, the refund will normally be processed through the original payment method, where possible.
The time taken for the refund to reflect in your bank account, card or payment account may depend on the payment gateway, bank or financial institution.
 Contact Us Before Taking Any Action
If you receive a product that appears damaged, defective or incorrect, please contact us before installing, modifying, repairing or using the product.
This allows us to properly understand the issue and provide the most appropriate solution.
We value our customers' money and time, and we will always try to handle genuine issues fairly and reasonably.
 Contact BIKERSZOO
For return or replacement-related queries:
BIKERSZOO
Email: bikersszoo@gmail.com
Phone / WhatsApp: 8810350502
Business Address:
Elahi Bux Road, Opp. Gali No. 11,
Naiwala, Karol Bagh,
New Delhi – 110005, India
Grievance Contact: Md Osama
 Our Promise
We understand that nobody likes receiving a damaged, incorrect or unsuitable product.
If there is a genuine issue with your order, please reach out to us instead of worrying about it.
Share the order details and supporting photos/videos, and our team will review the matter and try to provide a fair and practical solution.
Thank you for choosing BIKERSZOO.
Ride More. Customize More. Shop Smarter.