PRIVACY POLICY

Last Updated: October 05, 2026

Welcome to BIKERSZOO.COM ("Website", "we", "us", "our"). BIKERSZOO is an online store offering bike spare parts, bike stickers, bike accessories, emblems, decals and motorcycle styling products.

We respect your privacy and are committed to protecting the personal information you provide while using our Website, placing an order, making a payment, or contacting us.

This Privacy Policy explains what information we collect, why we collect it, how we use it, when we may share it, and how we protect it.

By using BIKERSZOO.COM or placing an order through our Website, you acknowledge that you have read and understood this Privacy Policy.

•  INFORMATION WE COLLECT

When you visit our Website, create an account, place an order, make a payment, or contact us, we may collect information that is reasonably necessary to provide our services.

A. Personal Information

We may collect:

• Full name

• Mobile number

• Email address

• Billing information

• Shipping and delivery address

• City, State and PIN code

• Information provided when contacting our customer support

B. Order Information

When you place an order, we may collect and maintain information such as:

• Order number

• Products ordered

• Product quantity

• Order value

• Payment status

• Shipping and delivery status

• Cancellation, return or refund information

C. Payment Information

Payments may be processed through third-party payment gateways or payment service providers.

Depending on the payment method you use, the payment provider may process information necessary to complete the transaction.

BIKERSZOO does not intentionally store your complete debit card number, credit card number, CVV, UPI PIN, OTP or banking password on its own servers.

Payment information may be handled directly by the applicable payment gateway according to its own security practices, terms and privacy policy.

D. Technical Information

When you use our Website, certain technical information may be collected automatically, such as:

• IP address

• Browser type

• Device type

• Operating system

• Website pages visited

• Date and time of access

• Basic website usage information

• Cookies and similar technologies

We use this information mainly to maintain website functionality, security and improve the customer experience.

•  HOW WE USE YOUR INFORMATION

We may use your information for the following purposes:

• To receive and process your orders

• To confirm your order

• To process payments

• To arrange shipping and delivery

• To provide order and delivery updates

• To process cancellations, returns and refunds

• To respond to customer enquiries and support requests

• To resolve complaints and order-related issues

• To prevent fraudulent or unauthorised transactions

• To maintain business and transaction records

• To improve our Website, products and services

• To maintain Website security and functionality

• To comply with applicable legal and regulatory requirements

We will use your personal information only for legitimate business purposes and as permitted by applicable law.

•  ORDER AND DELIVERY INFORMATION

To successfully deliver your order, we may need to provide relevant customer information to our shipping, courier or logistics partners.

This information may include:

• Customer name

• Mobile number

• Delivery address

• PIN code

• Order details

Such information is shared only to the extent reasonably necessary to fulfil and deliver your order.

•  PAYMENT GATEWAY AND ONLINE PAYMENTS

BIKERSZOO.COM may provide online payment facilities through third-party payment gateways or payment service providers.

When you select an online payment method, you may be redirected to or connected with the payment provider's payment system.

The payment provider may collect and process payment-related information according to its own privacy policy, terms and security procedures.

BIKERSZOO does not ask customers to share confidential payment credentials such as:

• UPI PIN

• ATM PIN

• OTP

• Internet banking password

• Card CVV through phone, WhatsApp, email or chat

Never share such confidential information with anyone claiming to represent BIKERSZOO.

Payment confirmation, transaction processing and refunds may be subject to the applicable payment provider's procedures.

•  SHARING OF PERSONAL INFORMATION

We do not sell or rent your personal information to third parties for their independent marketing purposes.

We may share limited information with trusted third parties where necessary to operate our business, including:

Payment Service Providers

For processing payments, verifying transactions and processing refunds.

Courier and Logistics Partners

For shipping and delivering your orders.

Website, Hosting and Technology Providers

For hosting, maintaining, securing and operating our Website.

Customer Support or Service Providers

Where necessary to provide customer support or resolve service-related issues.

Government or Legal Authorities

Where disclosure is required by applicable law, regulation, legal process or lawful government request.

We aim to share only the information reasonably necessary for the relevant purpose.

•  COOKIES

BIKERSZOO.COM may use cookies and similar technologies to:

• Keep the Website functioning properly

• Remember certain preferences

• Maintain shopping cart functionality

• Understand Website usage

• Improve Website performance and user experience

• Help maintain Website security

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some Website features.

Where required by applicable law, we will provide appropriate information or choices regarding cookies and similar technologies.

•  DATA SECURITY

We take reasonable technical and organisational measures to protect customer information against unauthorised access, misuse, loss, alteration or disclosure.

We restrict access to customer information to authorised persons and service providers who need such information for legitimate business purposes.

However, no electronic transmission or storage system can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted over the internet.

•  DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Processing and fulfilling orders

• Customer support

• Returns and refunds

• Accounting and financial records

• Resolving disputes

• Preventing fraud

• Complying with applicable legal requirements

When personal information is no longer reasonably required, we may delete, anonymise or securely dispose of it, subject to applicable legal and record-retention requirements.

•  YOUR PRIVACY RIGHTS

Depending on applicable law, you may have certain rights regarding your personal information, including the right to:

• Request information about personal data we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of personal information where legally applicable

• Withdraw consent where processing is based on consent

• Raise a complaint or concern regarding the handling of your personal information

To exercise an applicable privacy right, you can contact us using the contact details provided below.

For security purposes, we may request reasonable information to verify your identity before processing certain requests.

•  MARKETING COMMUNICATIONS

If permitted by applicable law, we may send information about:

• New products

• Special offers

• Discounts

• Product updates

• Promotional campaigns

You may choose to stop receiving promotional communications by using the unsubscribe option where available or by contacting us.

Please note that we may still send essential communications relating to your orders, payments, shipping, cancellations, returns or refunds.

•  THIRD-PARTY WEBSITES AND SERVICES

Our Website may contain links to or integrations with third-party websites or services, including payment providers, courier services, social media platforms, analytics services or other service providers.

These third parties may have their own privacy policies and terms.

BIKERSZOO is not responsible for the independent privacy practices, content or security of third-party websites or services.

We recommend reviewing the privacy policies of third-party services before providing information directly to them.

•  CHILDREN'S PRIVACY

BIKERSZOO.COM is an online shopping Website intended for customers who are legally able to make purchases under applicable law.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review the matter and take appropriate action.

•  FRAUD PREVENTION AND WEBSITE SECURITY

We may use customer and transaction information to identify, investigate and prevent:

• Fraudulent transactions

• Unauthorised activity

• Abuse of promotional offers

• Suspicious orders

• Attempts to compromise Website security

Where reasonably necessary, we may share relevant information with payment providers, logistics partners, service providers or lawful authorities for fraud prevention and security purposes.

•  BUSINESS AND LEGAL REQUIREMENTS

We may retain or disclose certain information where reasonably necessary to:

• Comply with applicable laws and regulations

• Respond to lawful requests from government authorities

• Protect our legal rights

• Prevent fraud or illegal activity

• Enforce our terms and policies

• Resolve disputes

•  CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our:

• Business operations

• Website features

• Products and services

• Payment or delivery providers

• Legal or regulatory requirements

Any updated version will be published on this page with a revised "Last Updated" date.

We encourage customers to review this Privacy Policy periodically.

•  CONTACT US

If you have any questions, concerns, privacy requests or complaints regarding this Privacy Policy or your personal information, you can contact us:

Business Name: BIKERSZOO

Website: https://bikerszoo.com/

Email: bikersszoo@gmail.com

Phone / WhatsApp: 8810350502

Business Address:
Elahi Bux Road, Opp. Gali No. 11,
Naiwala, Karol Bagh,
New Delhi – 110005, India

Grievance Contact: Md Osama

For privacy-related requests, please mention the nature of your request clearly so that we can review and respond appropriately.

•  CONSENT

By using BIKERSZOO.COM, placing an order, or voluntarily providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.

Where consent is required by applicable law, we will seek such consent in the appropriate manner.

You may exercise applicable privacy rights as described in this Privacy Policy.

Thank you for trusting BIKERSZOO.

We are committed to protecting your information and providing a safe, transparent and convenient online shopping experience for bike spare parts, bike stickers, accessories and related products.